Digital Transformation

Data Center Services

Data Network and Monitoring

Field Engineers Services

Based in Hokkaido, provide technology services throughout Japan

ABOUT US : our values

KITA IT Services (KITS) a Japan-based advanced technology provider. We deliver quality technology solutions, services and technical support. We partner with top global IT, Telecommunication and Service Providers to achieve what no other providers can, at the price, simplicity and robustness. We maximize our client’s values on their Total Cost of Ownership (TCO) and business values.

  • Cloud Contact Center solution for any Business
  • Global available, Local pricing
  • Pay-per-Use, expand or decrease in realtime
  • One contract, monthly billing, terminate any time

STANDARD FEATURES :

STANDARD FEATURES leverage call center technologies that equate or exceed global top providers today with intelligent incoming or outgoing calls routing decisions to ensure that the best interaction and experiences of the services are achieved or even exceed expectations. Example of few advance features that few if not nil providers can achieve.

  • Intelligent Calls Routing by phone number suffix
  • Intelligent Calls Routing by phone number prefix
  • Skill-base or customer-profile routing
  • Intra-hunt-group call flows
  • Automatic SIP Trunk lines increase or decrease
  • Many more...

ADVANCE FEATURES :

ADVANCE FEATURES include FREE APIs for any CRM or ERP integration. Take the advantage of Speech Analytics to analyze recorded calls to take service to the next level of services and achievements. What's more, almost all of these ADVANCE FEATURES come with no additional costs.

  • Salesforce / Oracle
  • Many more industry-base CRM/ERP
  • Serving Automotive, BPO, Financial, Healthcare, Collections, Utiliities
  • Many more...

CASE STUDY :

HEALTHCARE SOLUTIONS implemented in Japan.

  • Salesforce / Oracle
  • Medical Professional Schulding & Dispatch
  • Monitoring and Alert Management
  • Care and Services
  • Many more...

CASE STUDY :

GLOBAL CONTACT CENTER SOLUTION for a global healthcare, energy, electroics and industrial services clients.

  • Salesforce / Oracle / several other ERPs / CRMs
  • Global Contact Center / Intelligent Calls Routing
  • Many more...

OUR SERVICES

We focus on our customers' values and achieve when our customers exceeds their expendations.

CORE FUNCTIONS

Our cloud-based contact center is cost-effective, cutting-edge solutions through layered integration of leading Cloud as a Service (CaaS), Multichannel, Predictive Dialing, Interactive Voice Messaging (IVM), Interactive Voice Response (IVR), and many more functions - all accessed via a secure login.

  • Standard features included in every plan
  • Global locations access and robustness
  • Pay-per-Usage, bill monthly, Predictable
  • No minimum or committed recurring costs
  • Start and stop usage at any time
  • All usage is transparent and real-time
  • No monthly minimums or licenses
  • Global SIP lines automatic expansion
  • No complex hardware/software setup
  • Free 7x24 technical supports
  • Free user training, call flows design
  • One contract, one monthly invoice

Realtime Status / Monitoring

Out of box, no customization in realtime of contact center operations from number of agents login, on calls, talk time, call charges and queues status.

Color chart single view

Entire contact center staus in colors for immeidate response to move or re-assign agents to appropriate skill groups or call handling profiles effectively.

Business Intelligence Tools

Flexible view of multiple data points throughout contact center operations on realtime status and trends against plans or forecast objectives.

True value-added Business Tools

A true value-added cloud contact center solution for any business, from 10-seat start-up or 1000-seat enterprise. All with one contract, one monthly invoice.

TECHNOLOGY SOLUTIONS

We are experienced with teams of experts, skilled staff and delivered the following services. Submit your request to : INFO@KITA-ITServices.com

Global Telecom Services

Our experiences in Global Telecommunication, Carriers and Mobile Services will ensure that our customers stay connected and available worldwide.

BIG DATA, BI, Business OS

We offer leading edge Business Intelligence solutions for multi-channel BIG DATA analysis so that our customers can focus on their core business.

Global Roaming SIMs & Devices

Our Global Roaming SIMs ensures smooths communication worldwide, also available with our latest mobile devices from latest technologies.

DIGITAL TRANSFORMATION

We are experienced in Healthcare Cloud, Technoogies and Industrial services when our clients transform their business into full digital capabilities.

BPO/OPEX Services

Our experiences in technology services covers entire BCP/BPO/KBO/OPEX Bilingual Technical Support Center, Follow the Sun Coverages.

BUSINESS PROCESSES

We offer best tools and processes to our clients to stay competitive, innovative and drive their business to the new achievements and more profitables.